Terms of Service

These Terms of Service ("Terms") govern your access to and use of the GST Notice AI platform at gstnoticeai.com (the "Service"), operated by GST Notice AI ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account or using the Service, you confirm that:

• You are at least 18 years of age
• You have the authority to enter into these Terms on behalf of yourself or your firm
• You have read and understood our Privacy Policy
• You agree to comply with all applicable Indian laws and regulations

If you do not agree to these Terms, you must not use the Service.

2. Account Registration

To use the Service, you must register an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security of your password and accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access to your account
• Not share your account credentials with unauthorized persons

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

3. Service Description

GST Notice AI is an AI-powered platform that assists Chartered Accountants and tax professionals with:

• Analysing GST notices (DRC-01, ASMT-10, ADT-01, and other notice types)
• Generating draft response letters with CGST Act citations and defense points
• Risk assessment and case strategy recommendations
• Deadline tracking and WhatsApp reminders
• GSTIN verification and compliance monitoring
• Tally data integration for audit preparation
• Client and notice management for CA firms

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Submit false, misleading, or fraudulent information or documents
• Attempt to gain unauthorized access to the Service, other accounts, or our systems
• Use the Service to generate fraudulent or misleading tax responses
• Reverse-engineer, decompile, or attempt to extract the source code of the Service
• Scrape, data-mine, or use automated tools to access the Service beyond normal usage
• Resell, sublicense, or commercially redistribute access to the Service without written permission
• Upload malicious files, viruses, or harmful code
• Impersonate another person, firm, or entity

5. Intellectual Property

5.1 Our IP

The Service, including its design, code, AI models, algorithms, branding, and documentation, is owned by GST Notice AI and protected by Indian intellectual property laws. You may not copy, modify, distribute, or create derivative works from our platform.

5.2 Your Content

You retain ownership of all data, documents, and content you upload to the Service ("Your Content"). By uploading content, you grant us a limited, non-exclusive license to process Your Content solely to provide the Service to you. We will not use Your Content for any other purpose, including training AI models, without your explicit consent.

5.3 AI-Generated Outputs

You own the AI-generated response drafts, analyses, and reports produced by the Service based on Your Content. You may use, modify, and distribute these outputs as you see fit for your professional practice.

6. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied
• We do not warrant that AI-generated outputs are accurate, complete, legally compliant, or suitable for any specific purpose
• We are not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
• Our total liability to you for any claim shall not exceed the amount you paid to us in the 12 months preceding the claim
• We are not responsible for any losses resulting from reliance on AI-generated content without professional review

7. Disclaimer

We specifically disclaim liability for:

• Errors or omissions in AI-generated analysis or response drafts
• Outdated CGST Act references or circulars (law changes after our last update)
• Penalties, interest, or adverse outcomes resulting from use of AI-generated content
• Decisions made based on risk assessments or case strategy recommendations
• Third-party service outages (Groq AI, Sandbox.co.in, Razorpay, etc.)

8. Payment Terms

• Free Plan: Available at no cost with limited features as described on our pricing page
• Paid Plans: Billed monthly or annually as selected at the time of purchase
• All prices are in Indian Rupees (INR) and inclusive of applicable GST (18%)
• Payments are processed securely by Razorpay
• Failed payment attempts may result in service suspension after a 7-day grace period
• We may update pricing with 30 days advance notice; existing subscriptions are honoured until renewal

9. Cancellation & Refunds

• You may cancel your subscription at any time from your account settings
• Upon cancellation, your paid plan continues until the end of the current billing period
• After your subscription expires, your account reverts to the Free plan
• Your data is retained for 90 days after downgrade; you may request export during this period
• 14-day refund policy: If you are unsatisfied within the first 14 days of a new subscription, contact us for a full refund
• No refunds are available after the 14-day period, including for partial months

10. Data & Privacy

Your privacy is important to us. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data. Key points:

• All data is scoped by firm_id (multi-tenant isolation)
• We do not sell your data to third parties
• GSTIN/PAN verification data is processed via Sandbox.co.in
• You can request data export or deletion at any time

11. Service Availability

• We strive for 99.9% uptime but do not guarantee uninterrupted availability
• Scheduled maintenance will be communicated via email with at least 24 hours notice
• We are not liable for downtime caused by factors beyond our control (force majeure, third-party outages, ISP issues)

12. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

13. Dispute Resolution

Before initiating any legal proceeding, you agree to attempt to resolve disputes informally by contacting us at hello@gstnoticeai.com. We will endeavour to resolve complaints within 30 days. If informal resolution fails, disputes shall be settled by arbitration in Mumbai under the Arbitration and Conciliation Act, 1996, before a sole arbitrator mutually appointed by the parties.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email and an in-app notification at least 15 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you disagree with the changes, you may cancel your account before the effective date.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

16. Contact

For any questions about these Terms, contact us at:

• Email: hello@gstnoticeai.com
• Address: Mumbai, Maharashtra, India